JAGUAR TOPS US SATISFACTION INDEX

Maintaining its reputation of providing superior dealer service in the U.S., Jaguar North America announces its number one ranking in the J.D. Power and Associates 2008 Customer Service Index (CSI) Study.





For the second consecutive year, Jaguar claims the number one position in the study which measures customer satisfaction with dealer service during the first three years of ownership.





The Study, now in its 28th year, measures the customer satisfaction of vehicle owners who visit the dealer service department for maintenance or repair work during the first three years of ownership. The 2008 CSI Study is based on responses gathered between January and April 2008 from 87 302 owners and lessees of 2005 to 2007 model-year vehicles and measures service initiation, service advisor, in-dealership experience, service delivery, service quality and user-friendly service.





“I am delighted that Jaguar placed number one in Customer Satisfaction for the second successive year,” said Mike O'Driscoll, managing director of Jaguar Cars. “The J.D. Power and Associates 2008 Customer Service Index (CSI) Study is the benchmark of customer satisfaction, and Jaguar and its dealers have been recognized once again for providing a level of service that is unparalleled in the auto industry.”





“Customer service excellence requires an outstanding team and commitment,” said Gary Temple, senior executive vice president North American operations. “Jaguar's number one ranking again in the J.D. Power and Associates Customer Service Index (CSI) Study is a reflection of the passion of our employees, our dealers, and their personnel.”